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EAP Policy Manual FFY24 Manual Contents Page 2 Chapter 6: Energy Related Repair • ERR Policies and Procedures • Time Frames for ERR Service • Assistance Limit • Procurement • Mechanical Equipment and Work Standards • Verification, Completion Certificates and Payments • Payments • ERR File Documentation • Walk Away Policy Chapter 7: Assurance 16 • Assurance 16 (A16) Effort Definition • A16 Description • A16 Funding • Eligible Activities • Energy Self-Sufficiency • Outreach • Allowable A16 Expenses • Ineligible Activities • Documenting and Reporting on A16 Activities Chapter 8: Benefit Payments and Refunds • Payments to Energy Vendors • Payments to Applicants • Household Situation Changes after Eligibility Has Been Determined • Ownership of Assistance • Refunding of EAP Benefits Chapter 9: Client, Contractor, and Energy Vendor Notification • Client Notification • Contractor and Energy Vendor Notification • Providing Private Data to Contractors and Energy Vendors Chapter 10: Incidents and Appeals • Incidents • Overpayments and Recovery of EAP Funds • Disasters and Emergencies • Appeals Chapter 11: Data Practices and Records • Collection and Maintenance of Private Data • Application Documentation • Sharing EAP Private Data Chapter 12: Communication, Information and Reports • Information and Reporting • Federal Leveraging Incentive Fund • Commerce Communication Tools • Service Provider Communication Requirements