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EAP Policy Manual FFY24 Manual Contents Page 1 EAP Policy Manual FFY24 Manual Contents FFY24 Policy Manual Changes Chapter 1: Service Provider Selection and Responsibilities • Service Provider Selection • Control Environment • Risk Assessment • Control Activities • Communication and Information • Monitoring Chapter 2: Applications and Application Processing • EAP Customer Service and Accessibility Requirements • EAP Applications and Instructions • Application Processing • Applications from Service Provider Employees • Application Targets • Safe at Home Program Chapter 3: Program Eligibility Requirements • Eligibility Policies and Procedures • Income Definition and Determination • Income Verification Chapter 4: Primary Heat • Primary Heat Benefit Requirements • Benefit Determination • Cost-Based Matrix • Backup Matrix • Heating Cost Determination Chapter 5: Crisis • Crisis Eligibility Requirements • Crisis Benefit Determination and Distribution • Crisis Implementation • Processing Events by Crisis Reason