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EAP Policy Manual FFY24 Chapter 6 Energy Related Repair Page 18 ERR Rebates When ERR payments centralized in eHEAT, the process for ERR rebate accounting changed. Service Providers send the rebate check to Minnesota Department of Commerce, Office of Energy Assistance Program, 85 7th Place E, Suite 280, St. Paul, MN 55101-2198. Commerce fiscal enters the rebate into eHEAT, which adds the funds to the EAP program budget. If the rebate check is made out to the Service Provider, rather than to the Department of Commerce, the Service Provider should deposit the check and make a new check out to the Department of Commerce. When sending the check to the Department of Commerce, include the rebate issuer and the associated household number. Remember, when possible, ERR rebates should benefit EAP. Mechanical contractors must: • Provide utility rebate information to Service Providers for completion and submittal. • Deduct manufacturer rebates from the invoice, if possible. • Have all rebate documents completed and signed by the homeowner, if required, before providing them to the Service Provider. Payments Payments for services must be made to contractors or energy vendors within 45 days of receipt of all required paperwork for the task, as described in the ERR File Documentation section. The Energy Assistance Program Office does not allow direct ERR payments to households. No payments for heating systems can be made until the Service Provider has a signed Completion Certificate and inspection tool, if inspected. Document in eHEAT and in the household file any instance where the household will not return a signed Completion Certificate. Documentation must clearly indicate the efforts made to obtain the completion certificate as well as the reason(s) the household signature was not obtained. Unless the household refused to sign and return the Completion Certificate due to their dissatisfaction with the work completed, once reasonable efforts to obtain the household signature are documented the contractor may be paid. If the household refused to sign the Completion Certificate due to dissatisfaction, do the following: 1. Attempt to resolve the household’s dissatisfaction. 2. Document the steps taken, including resolution, if applicable. 3. If the household is still dissatisfied, gather sufficient information to describe the perspectives of both the household and the contractor and contact Commerce for guidance before paying the contractor.