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EAP Policy Manual FFY24 Chapter 5 Crisis Page 20 • Muni Steam: steam heat operating without electricity. Non-Heat Electric Disconnection Notice Non-heat electric means the household still has heat if the electricity is shut off. This Crisis reason requires a notice of non-heat related electric disconnection within the current billing cycle and must be within 30 days. The Crisis benefit is the current balance plus any fees not included in the current balance. Verification Requirements Verify with the energy vendor and enter the following into eHEAT: • Current balance owed. • Disconnect date (must be within 30 days). • Shut off type. Also document in eHEAT: • Date of verification with energy vendor. • Name of the verifying energy vendor employee, if applicable. • Method of verification with the energy vendor. Types of non-heat electric shut off These are the four household situations where there is still heat if the electricity is shut off: • HIR: heat in rent. • Condo: heat is provided through a housing association. • Wood No Blower: electricity is not needed to operate or distribute heat. • Muni Steam: steam heat operating without electricity. Senior Past Due or Current Energy Bill To be eligible for this Crisis reason, there must be at least one household member age 60 or older. The household must have a past due and/or current bill and declare they are unable to pay. This Crisis reason applies to both connected and delivered fuels. The Crisis benefit amount is the amount of the current bill plus the past due amount (if any). For seniors on budget payment plans, the Crisis benefit amount equals the budget payment amount, i.e., if the household presents a budget/payment plan bill for $200 the Service Provider verifies that is what is owed and makes a Crisis payment for $200. This may