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EAP Policy Manual FFY24 Chapter 5 Crisis Page 21 temporarily leave a credit on the household account, depending on where the household is in their budget billing cycle. Verification Requirements Verify with the energy vendor and enter the following into eHEAT: • Current balance owed. • Fees and other. • Fees waived. Also document in eHEAT: • Date of verification with energy vendor. • Name of the verifying energy vendor employee, if applicable. • Method of verification with the energy vendor. Appendices 5A - Crisis Eligibility Decision Chart