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EAP Policy Manual FFY24 Chapter 5 Crisis Page 19 Post-Delivery Verification Requirements After every Crisis biofuel delivery the Service Provider must obtain verified details of the delivery from the energy vendor or self-supplied biofuel households with direct payments. This verification can occur before or after payment is made. The following must be confirmed and entered into eHEAT: • Percent of fuel prior to delivery. • Received date. • Amount filled. For energy vendors, proof of delivery can be in the form of a delivery ticket, email, phone call or fax. Households with direct payments for self-supplied biofuel must send a copy of their receipt. Non-Heat Electric Shut Off Non-heat electric means the household still has heat if the electricity is shut off. This Crisis reason requires a household’s non-heat related electricity to be currently shut off. The Crisis benefit is the amount required to resume energy service. Verification Requirements Verify with the energy vendor and enter the following into eHEAT: • Current balance owed. • Disconnected date. • Shut off type. Also document in eHEAT: • Date of verification with energy vendor. • Name of the verifying energy vendor employee, if applicable. • Method of verification with the energy vendor. Types of non-heat Electric shut off These are the four household situations where there is still heat if the electricity is shut off: • HIR: heat in rent. • Condo: heat is provided through a housing association. • Wood No Blower: electricity is not needed to operate or distribute heat.