Page 136

EAP Policy Manual FFY24 Chapter 5 Crisis Page 18 Example 2: A household with a confirmed emergency is $420 in arrears with its delivered fuel vendor. A Service Provider may use Crisis to pay the full arrearage, leaving $180 Crisis available. The energy vendor’s minimum delivery is $300. This leaves the household $120 short. Work with the household to find $120. The $120 may come from household resources, other program resources, or a combination. Once the $120 is confirmed, a Service Provider may authorize and pay the remaining $180 Crisis benefit. Avoid Crisis Payments for Self-Supplied Biofuel Crisis payments for biofuel must go to a biofuel vendor when possible. Service Providers must maintain knowledge of the biofuel vendors in their service area and should make direct payments for self-supplied biofuel only when no vendor is available. The Service Provider must document there is no biofuel vendor available in the eHEAT ‘Crisis’ or ‘Completion’ screen notes. The self-supplied biofuel direct payment amount is $300. Pre-Delivery Verification Requirements Verify with the household and enter the following into eHEAT in the ‘Detailed Notes’ field on the ‘Less than 10 Days Biofuel’ screen: • Number of days of biofuel remaining. Verify with the biofuel vendor or household and enter the following into eHEAT: • Type of biofuel (list this in the ‘Detailed Notes’ field). • No redundant heat source. • Minimum delivery amount. • Fees and other changes (if any). • Refusal to deliver. • Biofuel vendor. Also document in eHEAT: • Date of verification with energy vendor. • Name of the verifying biofuel vendor employee, if applicable. • Method of verification with the biofuel vendor. A reasonability check is recommended. Verify with the energy vendor and enter the following into eHEAT to help ensure the Crisis delivery is needed: • Last delivery date. • Annual consumption. • Amount delivered.