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EAP Policy Manual FFY24 Chapter 5 Crisis Page 17 • Price per gallon. • Fee other. Less than 10 Days Pre-pay Energy This Crisis reason is for households on pay-as-you-go programs. Households in these programs pay for their connected energy, usually electricity, in advance. The household is eligible for Crisis when they are shut off or have a pre-pay account balance at or below $50, or the energy vendor’s account minimum, whichever is greater. The Crisis benefit amount is $300. Verify with the energy vendor and document in eHEAT that: • The household’s a pre-pay account balance at or below $50, or the energy vendor’s account minimum, whichever is greater, or • The household’s energy is shut off. If so, check the “Shut off” checkbox. Also document in eHEAT: • Date of verification with energy vendor. • Name of the verifying energy vendor employee, if applicable. • Method of verification with the energy vendor. Less than 10 Days Biofuel This Crisis reason is based on the Service Provider and household’s reasonable estimate of less than ten days of biofuel remaining. Arrearage Guidelines When a household has a delivered fuel emergency, a Service Provider may use Crisis benefits to pay an arrearage on the household’s energy vendor account. When Crisis funds are used to pay an arrearage, the remaining Crisis benefit may not be enough to provide a fuel delivery. In that case, use Crisis benefits to reduce the arrearage and use a “reasonability check” to estimate the household has less than ten days of biofuel. If the remaining Crisis benefit, combined with other resources (household or other), is enough to provide a fuel delivery, a Service Provider may authorize and pay the remaining Crisis benefit. Example 1: A household with a confirmed emergency is $800 in arrears with its delivered fuel vendor. A Service Provider may use $600 in Crisis funds to reduce the arrearage.