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EAP Policy Manual FFY24 Chapter 5 Crisis Page 16 Verify with the energy vendor and enter the following into eHEAT to determine the Crisis benefit: • Past due amount or credit. • Fees not included in the past due amount (if any). • Price per gallon. • Refusal to deliver. Also document in eHEAT: • Date of verification with energy vendor. • Name of the verifying energy vendor employee, if applicable. • Method of verification with the energy vendor. A reasonability check is recommended. Verify with the energy vendor and enter the following into eHEAT to help ensure the Crisis delivery is needed: • Last delivery date. • Gallons delivered. • Tank size. Post-Delivery Verification Requirements After every Crisis fuel delivery the Service Provider must obtain from the energy vendor verified details of the delivery. This verification can occur before or after payment is made. This information may be provided in multiple ways. Energy vendors may enter delivery information directly in eHEAT, complete the Crisis Fuel Post-Delivery Verification form (Appendix 3E) or provide proof of delivery in the form of a delivery ticket, email, phone call or fax. If the energy vendor does not enter the information in eHEAT, the Service Provider must enter the information. All Crisis payments should be made ‘Payable’ within 7 calendar days from the date of accepted post-delivery confirmation information in eHEAT or receipt of post-delivery information in other formats. This information is used to ensure the Crisis delivery was completed and met the 20% eligibility rule. The Service Provider must review and approve the post-delivery information by confirming the delivery and charges were appropriate. The following is the post-delivery verification information: • Percentage of fuel in tank prior to delivery. • If gauge is not accessible. • Delivery date. • Gallons delivered.