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The Grantee is responsible for correcting and resolving any overpayments or underpayments made in error to an energy provider or vendor on behalf of a low-income household regardless of when the error occurred or is discovered. 4.6.1 UNDERPAYMENTS In the event of an underpayment, it is the responsibility of the Grantee to determine the amount and authorize a supplemental payment that will resolve the underpayment. The Grantee must provide the Michigan Public Service Commission with supporting documentation that verifies all supplemental payments made to energy providers and vendors to resolve underpayments. 4.6.2 OVERPAYMENTS In the event of an overpayment, it is the responsibility of the Grantee to determine the amount and request that the energy provider or vendor return any overpayment. The request for a refund must be in writing, include the mailing address for the return and identify the account that was incorrectly authorized or overpaid. Please allow the provider 14 days, from the date notified of the overpayment to refund the money. The agency must provide the MPSC with supporting documentation that verifies all overpayment refunds received from energy providers and vendors. In instances where a provider fails to return funds or is not cooperative in returning funds, please notify MPSC. MEAP payments that result in an account credit are considered an overpayment and must be refunded by the provider. Note: Exceptions to this apply when a household is enrolled in a MEAP-funded Affordable Payment Plan. At the end of the 24-month plan, if the household has an account credit as a result of MEAP payments, that is considered an overpayment and the credit amount must be refunded by the provider. 4.6.3 REFUNDS If an energy supplier or vendor refunds an energy assistance payment to a Grantee during the grant term, the refund may be used to serve additional eligible households during the grant term. However, if an energy provider or vendor refunds an energy assistance payment to a Grantee after the grant term has ended, the refund must be returned to the State of Michigan. Monies refunded after the grant term has ended cannot be used to provide services to additional eligible households. Any and all refunds received after the end date of the grant term must be returned to the State of Michigan. The check should be made out to State of Michigan and mailed to the address below. State of Michigan Department of Licensing and Regulatory Affairs PO Box 30015 Lansing, MI 48909 Also include the following information with the returned check: o MEAP Grant # o Case #U-17377