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Scenario 1: A client applies for help with deliverable fuel > SER assistance is approved > client participates with a MEAP grantee and creates a self-sufficiency plan. The same client gets a shut off notice for their electricity. They are expected to apply for SER for help with the other energy commodity even if they are already receiving self-sufficiency services from the MEAP grantee. Scenario 2: The same household is approved for deliverable fuel assistance in November but does not work with a MEAP grantee and needs assistance with propane again in March. In this case, participation with a MEAP grantee and completion of a self-sufficiency plan is required to get any additional MEAP assistance for the deliverable fuel. Eligibility for SER qualifies a household for MEAP services for the entire fiscal year. Note: If a customer has a combined electric and natural gas account and is approved for only one commodity/service, the household will be considered MEAP eligible for both service types. If a MEAP Grantee is assisting with an allowable SER co-pay by DHHS, the MEAP grantee must notify MDHHS of the guarantee of payment. Once the grantee has verified the MEAP assistance for the co-pay, the SER payment will be authorized. Send verifications for the clients to the DHHS Central FAX # 517- 346-9888. By sending it to the fax number you will get confirmation the department received it and it will ensure the documentation will be entered in the client’s case file. If you are working with a caseworker that prefers the verifications be sent directly to them, you can do so but you should also still send it to the Central FAX number as well. 4.5.1 SER CO-PAYMENT If the client has a co-payment that results from an alien proration co-pay, MEAP funds cannot be used to assist with that amount. If the client has a co-payment that results from an amount that is over SER cap, MEAP funds can be used to assist with that amount. The household must complete a MEAP Energy Security Plan in order to receive a direct assistance payment through MEAP. Enrollment in an affordable payment plan is sufficient “proof” of co-payment for households with an asset, shortfall and/or over cap co-payment requirement. The Proof of Affordable Payment Plan enrollment for SER copay form must be used for to notify DHHS of the client’s enrollment in an APP in lieu of making a co-payment. Note: When making a copayment for alien proration out of non-MEAP funds, include a comment indicating as such on documentation sent to MDHHS. See Appendix U for additional details and examples and Appendix V for the APP enrollment for SER co- payment form. 4.6 ENERGY ASSISTANCE UNDERPAYMENTS, OVERPAYMENTS, AND REFUNDS