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BAM 505 4 of 7 RETURNED/CANCELLED BENEFITS BPB 2024-018 7-1-2024

BRIDGES ADMINISTRATIVE MANUAL STATE OF MICHIGAN DEPARTMENT OF HEALTH & HUMAN SERVICES

Initiate case closure within two workdays of receiving the above information if there has been no client contact. Update the case with unable to locate. If the envelope notations indicate ineligibility for previous warrants/benefits, begin the recoupment process. If the client contacts the specialist during the timely notice period, stop the case closure and replace the warrant/benefit if requested. Exception: Do not initiate case closure if the warrant sent back to Treasury is an SSP or a vendor warrant. Contact the provider or client to determine the correct address. Unclaimed Warrant Returned to the Local Office Close the case when a warrant is returned to the local office and the client fails to contact the specialist by the warrant status due date. PH-280 Processing The PH-280 helps document case actions in response to uncashed, undeliverable and voided warrants. Note in the worker action column next to each: • The date of the case action. • The disposition of the uncashed warrant. • Whether the warrant was replaced. • If not replaced, the reason. Upon receipt of the PH-280, forward the previous month's report to your manager. MEDICAL SERVICE AND SER OR HEAT/ELECTRIC VENDOR WARRANTS Special procedures apply when replacing medical service warrants, SER warrants or heat/electric vendor warrants authorized in Bridges. The Provider Management Unit (PMU) in central office will notify the specialist by memo when a warrant has been returned to Treasury.

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Official source

BAM 505 4 of 7 RETURNED/CANCELLED BENEFITS BPB 2024-018 7-1-2024

BRIDGES ADMINISTRATIVE MANUAL STATE OF MICHIGAN DEPARTMENT OF HEALTH & HUMAN SERVICES

Initiate case closure within two workdays of receiving the above information if there has been no client contact. Update the case with unable to locate. If the envelope notations indicate ineligibility for previous warrants/benefits, begin the recoupment process. If the client contacts the specialist during the timely notice period, stop the case closure and replace the warrant/benefit if requested. Exception: Do not initiate case closure if the warrant sent back to Treasury is an SSP or a vendor warrant. Contact the provider or client to determine the correct address. Unclaimed Warrant Returned to the Local Office Close the case when a warrant is returned to the local office and the client fails to contact the specialist by the warrant status due date. PH-280 Processing The PH-280 helps document case actions in response to uncashed, undeliverable and voided warrants. Note in the worker action column next to each: • The date of the case action. • The disposition of the uncashed warrant. • Whether the warrant was replaced. • If not replaced, the reason. Upon receipt of the PH-280, forward the previous month's report to your manager. MEDICAL SERVICE AND SER OR HEAT/ELECTRIC VENDOR WARRANTS Special procedures apply when replacing medical service warrants, SER warrants or heat/electric vendor warrants authorized in Bridges. The Provider Management Unit (PMU) in central office will notify the specialist by memo when a warrant has been returned to Treasury.