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BAM 401E 18 of 34 ELECTRONIC BENEFIT TRANSFER ISSUANCE SYSTEM BPB 2026-019 8-1-2026

BRIDGES ADMINISTRATIVE MANUAL STATE OF MICHIGAN DEPARTMENT OF HEALTH & HUMAN SERVICES

returned by the client, it should be attached to the corresponding DHS-61. Refer to Destruction of Bridge Cards section in this item for cards not released within 30 days. Bridge Cards Released from Local Office Card Issuance Clerk: 1. Retrieve EBT 9, Michigan EBT Bridge card from secure file and corresponding DHS-61, Daily Record and Disposition of Checks/Warrants/EBT Cards. 2. Review the following columns on the DHS-61 for completeness. • In Case Number column, case number and case name. • In Case Name column, case name and address Note: The following columns on the DHS-61 are not used for EBT cards received in the mail. • Load Number. • Check/Warrant Date. • Check/Warrant Amount. 3. Valid photo identification is preferred by the HOH/Protective Payee/FSAR to receive the card. In the absence of valid photo identification, collateral contact and signature on the DHS- 3955-A-EBT, Bridge Card Issuance Log Attachment by a specialist or supervisor is acceptable. Proper sources of identification are found in BEM 221, Identity. In the event a photo identification is unavailable or the ability to document the client's identity via a collateral contact is unattainable, please use the following: Verify all three below: • Name of Customer. • Date of Birth (DOB). • Home address (or mailing address if homeless).

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Official source

BAM 401E 18 of 34 ELECTRONIC BENEFIT TRANSFER ISSUANCE SYSTEM BPB 2026-019 8-1-2026

BRIDGES ADMINISTRATIVE MANUAL STATE OF MICHIGAN DEPARTMENT OF HEALTH & HUMAN SERVICES

returned by the client, it should be attached to the corresponding DHS-61. Refer to Destruction of Bridge Cards section in this item for cards not released within 30 days. Bridge Cards Released from Local Office Card Issuance Clerk: 1. Retrieve EBT 9, Michigan EBT Bridge card from secure file and corresponding DHS-61, Daily Record and Disposition of Checks/Warrants/EBT Cards. 2. Review the following columns on the DHS-61 for completeness. • In Case Number column, case number and case name. • In Case Name column, case name and address Note: The following columns on the DHS-61 are not used for EBT cards received in the mail. • Load Number. • Check/Warrant Date. • Check/Warrant Amount. 3. Valid photo identification is preferred by the HOH/Protective Payee/FSAR to receive the card. In the absence of valid photo identification, collateral contact and signature on the DHS- 3955-A-EBT, Bridge Card Issuance Log Attachment by a specialist or supervisor is acceptable. Proper sources of identification are found in BEM 221, Identity. In the event a photo identification is unavailable or the ability to document the client's identity via a collateral contact is unattainable, please use the following: Verify all three below: • Name of Customer. • Date of Birth (DOB). • Home address (or mailing address if homeless).