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BAM 401E 19 of 34 ELECTRONIC BENEFIT TRANSFER ISSUANCE SYSTEM BPB 2026-019 8-1-2026

BRIDGES ADMINISTRATIVE MANUAL STATE OF MICHIGAN DEPARTMENT OF HEALTH & HUMAN SERVICES

Verify A combination of two of the following below: • Case number. • Bridges individual ID. • Last 4 digits of social security number. • Monthly SNAP benefit amount. • Monthly cash benefit amount • Current Medicaid Health Plan the caller is enrolled in. • Name and DOB of one other household member on the case. Note: A Protective Payee or a Food Stamp Authorized Representative (FSAR) can only pick up a card that has their name on it. Cards with the recipient's name cannot be picked up by the Protective Payee or the FSAR. 4. Ask HOH/Protective Payee/FSAR to open mail envelope containing EBT-9, Michigan EBT Bridge card. 5. Request card from HOH/Protective Payee/FSAR to finish release process. • On DHS-61, in Check/Warrant No. column, enter entire EBT Bridge Card number. 6. Complete the DHS-3955-A-EBT, Bridge Card Issuance Log Attachment. • Enter entire number from card on EBT Card Number line. • Enter Case Name (HOH) from the Bridges Case- Search/Summary on Client Name line. • Enter HOH's individual number from the Individual # field on the Bridges Case-Search/Summary on Recipient ID/Case Number line. • On Authorized Rep line, if card is being issued to the FSAP, enter name from Alternate Payee field on Bridges Alternate Payee/Authorized Representative - Summary screen.

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Page 19

Official source

BAM 401E 19 of 34 ELECTRONIC BENEFIT TRANSFER ISSUANCE SYSTEM BPB 2026-019 8-1-2026

BRIDGES ADMINISTRATIVE MANUAL STATE OF MICHIGAN DEPARTMENT OF HEALTH & HUMAN SERVICES

Verify A combination of two of the following below: • Case number. • Bridges individual ID. • Last 4 digits of social security number. • Monthly SNAP benefit amount. • Monthly cash benefit amount • Current Medicaid Health Plan the caller is enrolled in. • Name and DOB of one other household member on the case. Note: A Protective Payee or a Food Stamp Authorized Representative (FSAR) can only pick up a card that has their name on it. Cards with the recipient's name cannot be picked up by the Protective Payee or the FSAR. 4. Ask HOH/Protective Payee/FSAR to open mail envelope containing EBT-9, Michigan EBT Bridge card. 5. Request card from HOH/Protective Payee/FSAR to finish release process. • On DHS-61, in Check/Warrant No. column, enter entire EBT Bridge Card number. 6. Complete the DHS-3955-A-EBT, Bridge Card Issuance Log Attachment. • Enter entire number from card on EBT Card Number line. • Enter Case Name (HOH) from the Bridges Case- Search/Summary on Client Name line. • Enter HOH's individual number from the Individual # field on the Bridges Case-Search/Summary on Recipient ID/Case Number line. • On Authorized Rep line, if card is being issued to the FSAP, enter name from Alternate Payee field on Bridges Alternate Payee/Authorized Representative - Summary screen.