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BAM 301 2 of 14 AP CASE READING GUIDE BPB 2022-001 1-1-2022

BRIDGES ADMINISTRATIVE MANUAL STATE OF MICHIGAN DEPARTMENT OF HEALTH & HUMAN SERVICES

• Computer-generated reports - list cases with certain identifying characteristics. AL-030 - earned income, automated recoupment, unearned income, etc. RD-093 - redeterminations. MH-132 - approvals and denials. DL-030 - child support rebates. AA-712 - age and school attendance. UB-120 - wage match. HR-070 - SSI information. ED-030 - RSDI information. UB-141 - Unemployment benefits match. • Special Run Reports - used for special projects. • Case Actions - based on the experience of specialists. How To Read a Case A case is reviewed by comparing the actions taken by the specialist to the verification and documentation in the record and determining whether policy was correctly applied in a timely manner. Use form DHS-4331, Assistance Payments Case Reading, to record and communicate the findings. Check the factors listed on the DHS-4331 to determine that all necessary actions were taken. Use the comment section to inform the specialist of any required action and the reason. Post a follow-up for any action to be completed. The comment section is also used to give positive feedback. For some actions, oral communication with the specialist promotes better understanding and offers an opportunity to solicit suggestions for improving systems and processes. Use the Case Reading Guide with the DHS-4331 for consistency in the way factors are reviewed. The guide asks questions for each factor listed on the DSS-4331.

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Page 2

Official source

BAM 301 2 of 14 AP CASE READING GUIDE BPB 2022-001 1-1-2022

BRIDGES ADMINISTRATIVE MANUAL STATE OF MICHIGAN DEPARTMENT OF HEALTH & HUMAN SERVICES

• Computer-generated reports - list cases with certain identifying characteristics. AL-030 - earned income, automated recoupment, unearned income, etc. RD-093 - redeterminations. MH-132 - approvals and denials. DL-030 - child support rebates. AA-712 - age and school attendance. UB-120 - wage match. HR-070 - SSI information. ED-030 - RSDI information. UB-141 - Unemployment benefits match. • Special Run Reports - used for special projects. • Case Actions - based on the experience of specialists. How To Read a Case A case is reviewed by comparing the actions taken by the specialist to the verification and documentation in the record and determining whether policy was correctly applied in a timely manner. Use form DHS-4331, Assistance Payments Case Reading, to record and communicate the findings. Check the factors listed on the DHS-4331 to determine that all necessary actions were taken. Use the comment section to inform the specialist of any required action and the reason. Post a follow-up for any action to be completed. The comment section is also used to give positive feedback. For some actions, oral communication with the specialist promotes better understanding and offers an opportunity to solicit suggestions for improving systems and processes. Use the Case Reading Guide with the DHS-4331 for consistency in the way factors are reviewed. The guide asks questions for each factor listed on the DSS-4331.