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BAM 301 3 of 14 AP CASE READING GUIDE BPB 2022-001 1-1-2022

BRIDGES ADMINISTRATIVE MANUAL STATE OF MICHIGAN DEPARTMENT OF HEALTH & HUMAN SERVICES

Data Evaluation The information from case reading may be used to identify unmet needs in programs and areas of policy. Local office staff should decide whether policy clarification, policy revision, local office procedural changes or training is appropriate to pursue. General case reading data may also be compiled, summarized and reported upwards. However, a roll-up of case reading data cannot be assumed to be statistically valid due to issues such as lack of a random sample, managers using different selection criteria, and managers using different case reading methods. Targeted case readings may be designed to avoid these problems, through careful planning. INTRODUCTION The case reading guide is intended to help achieve consistency in the way cases are read. The questions are designed to lead the reader to correct case reading results. The case reading guide, along with the DHS-4331, Assistance Pay- ments Case Reading, is a tool to help identify error-prone areas that might require further attention. It is not intended to cover all specific policy situations and exceptions. Likewise, all questions do not apply to every program. A secondary use of this guide is as a self-assessment tool. Michigan Department of Health and Human Services (MDHHS) specialists can use the guide to see whether required case actions were taken. EXHIBIT - INSTRUCTIONS If the question does not apply to the case/program/case action, skip the question. If all questions are answered yes or left blank, no action is required. A no answer to any question in the guide means that some action is required. The required action could be documentation, verification, correct application of policy, clarification of inconsistencies, correct computation of a budget, etc.