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BAM 301 1 of 14 AP CASE READING GUIDE BPB 2022-001 1-1-2022

BRIDGES ADMINISTRATIVE MANUAL STATE OF MICHIGAN DEPARTMENT OF HEALTH & HUMAN SERVICES

DEPARTMENT POLICY All Programs Local office management resources should be invested in case reading activities. This includes: • Selecting the case. • Completing the review. • Documenting and communicating the findings. • Monitoring and following up. • Planning corrective actions. Overview A process analysis approach to case reading focuses on systems, policy and procedures in an effort to prevent errors rather than just correct them. Case readings collect information to improve the accuracy and effi- ciency of program management and the delivery of services. First and second-line managers, quality analysts, lead workers and other designated local office staff may conduct the readings. Case Review The case review may be either a general, specific or targeted read. A general read is a review of all eligibility factors for the pro- gram(s) read. A specific read is a review of a limited number of eligibility factors identified for a predetermined reason. A targeted read is a review of a limited number of eligibility factors identified by central office for a predetermined reason. The local office determines the need for evaluation and selects the cases for a general or specific read. Process analysis, accuracy of policy implementation, a special project, worker experience, or other reasons may prompt a review. Selection of Cases Depending on the reason for the review, cases are selected at ran- dom using one of the sources listed below. Cases are selected ran- domly by allowing each case an equal chance to be selected. For example, if you are selecting four cases from the RD-093 that lists 20 cases, you could pull every fifth case listed on the report.