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DEPARTMENT OF HUMAN SERVICES FAMILY INVESTMENT ADMINISTRATION Supplemental Nutrition Assistance (SNAP) Manual CUSTOMER RIGHTS AND RESPONSIBILITIES Section 403 Page 3

REVISED OCTOBER 2024 any household member if the officer furnishes the member’s name and notifies the local department that the member:

1. Is fleeing to avoid prosecution, custody, or confinement for a felony, is violating a condition of parole or probation, or

2. Has information necessary for the officer to conduct an official duty related to a felony/parole violation.

3. When the member has information necessary for the apprehension or investigation of another member who is fleeing to avoid the law.

403.4 Household Access to Case File

A. The local department will make the information contained in the case file (both paper and electronic) available for inspection during normal business hours upon written request by a responsible member of the household, its authorized representative, or a person acting on behalf of the household.

B. Do not release confidential information about the household that was obtained without the household’s knowledge, or the nature or status of pending criminal prosecution.

403.5 Right to Apply

A. The local department must provide an application for SNAP benefits to any person who requests one.

B. The household has the right to file the application the same day it contacts the local department.

C. The application may be filed in person, electronically, by fax or email, or by mail.