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When a Customer Enters into a Repayment Agreement- Upon notification, the LAA should schedule a meeting with the customer to: ● Review repayment terms. ● Explain appeal rights. ● Offer either:

○ Lump-sum repayment, or ○ An installment plan not to exceed ten (10) months of equal payments. The customer must sign a Promissory Note and Confessed Judgment form (Attachment J) in person, witnessed by the LAA. Copies of the signed form must be provided to the customer and State OHEP Office, with the original filed in the case record. LAA’s should Provide the Customer with Payment Instructions:

Payments are due by the 15th of each month and must be sent via check or money order to: Maryland Department of Human Resources Attn: Office of Home Energy Programs 25 S. Charles Street Baltimore, MD 21201 The State OHEP Office logs payments and monitors account status. Note: Repayment terms exceeding ten (10) months require written approval from the State OHEP Office. If overpayment was caused by an error on the part of the LAA, State OHEP, or the database, the LAA may submit a waiver request to reduce the repayment amount. Approval from the State OHEP Director is required. Referral to Maryland Central Collections Unit (MCCU) Referral to MCCU occurs when: 1. No response to Overpayment Letters #1-3 after 90 days.

Updated May 2025