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5.3 Notification of Overpayment When IPV Is Not Being Pursued- Upon receiving notification from State OHEP, the LAA must: 1. Issue Overpayment Letter #1 to the customer, identifying:

○ The grant(s) involved. ○ The overpayment amount. ○ The reason for the overpayment. ○ Appeal rights and a Request for Fair Hearing form.

2. If no response within two (2) weeks, follow up by phone and log the attempt in the OHEP database.

3. If no resolution within forty-five (45) days, issue Overpayment Letter #2 (Attachment F) and conduct a second follow-up call, logging the attempt.

4. If no response within ninety (90) days, issue Overpayment Letter #3 (Attachment G), notifying the customer of referral to Maryland Central Collection Unit (MCCU) and the addition of a 17% fee.

When IPV Is Being Pursued- The LAA must initiate the administrative hearing process and: ● Issue Overpayment Letter with IPV #1 Attachment L- Overpayment Letter with IPV instead of Letter #1.

● Include the Request for Fair Hearing form. ● Proceed through the IPV hearing protocol as directed by State OHEP. ● Include a copy of all notifications must be retained in the applicant’s case file. When a Customer Requests an Administrative Hearing- If a customer requests an appeal regarding the overpayment: ● Suspend all collection activity until the hearing decision is rendered. ● If repayment is upheld, resume the notification and recoupment process at the appropriate step.

Updated May 2025