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2. The customer refuses repayment and fails to appeal.

3. The customer defaults on two (2) consecutive Promissory Note payments without cooperation.

The LAA must: ● Submit the MCCU Debt Referral form (Attachment AA) to the State OHEP Office.

● Send the customer Overpayment Letter #3 if applicable, notifying them of MCCU referral and the 17% fee.

The State OHEP Office logs the referral and forwards it to MCCU for collection. Note: MCCU provides quarterly reports to State OHEP. Adjustments to active debts must be submitted to MCCU via the Debt Payment – Debt Adjustment form (Attachment) by the State OHEP Office. Missed Promissory Note Payments If a customer misses a scheduled payment: ● The QA Analyst notifies the LAA.

● The LAA must contact the customer.

● If a second consecutive payment is missed:

○ The LAA may refer the case to MCCU.

○ If the customer experiences hardship, the LAA may renegotiate terms through a new Promissory Note, with a copy sent to the State OHEP Office

Issuance of New Benefits During Repayment

Updated May 2025