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● A complete copy of the application and all supporting documentation.

● Copies of all notices issued to the customer (e.g., Eligibility Determination Notice, Request for Additional Information).

● Relevant excerpts from COMAR, the OHEP Operations Manual, Action Transmittals, and any policy directives supporting the agency decision.

● Any additional correspondence or documents providing context for the case. 5.2 Overpayment and Recoupment Procedures Purpose- To establish consistent procedures for the identification, notification, and recovery of overpaid energy assistance benefits, and the handling of alleged Intentional Program Violations (IPVs) by Local Administering Agencies (LAAs) in coordination with the State OHEP Office. General Overview Upon notification from the State OHEP Office to pursue recoupment of funds and/or a determination of an IPV, the Local Administering Agency (LAA) is responsible for: 1. Notifying the customer of the repayment amount and/or alleged IPV.

2. Negotiating and executing a Promissory Note for repayment, when applicable.

3. Referring unresolved cases to the Maryland Central Collections Unit (MCCU) through the State OHEP Office. Notes: ● LAAs may not impose any fees, interest, or penalties on repayment amounts. ● Recoupment is not required for overpayment amounts under $125, though IPV referrals may still proceed. ● Repayments exceeding $2,500 tied to an IPV will be handled criminally by the Office of the Attorney General. In such cases, LAAs should refrain from discussing repayment terms with the applicant and defer inquiries to the local State’s Attorney’s Office.

Updated May 2025