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Modify Applications- Once an application is certified or denied, no changes may be made without supervisor approval.

4.2 Application Denials Denial Criteria- Applications may be denied for the following reasons: ● The applicant does not meet OHEP eligibility criteria.

● The applicant fails to complete the application process within 15 days of the issuance of a Request for Additional Information (RAI) form. An application is considered complete when all required fields are filled out and requested documentation is submitted.

● The applicant household has already received OHEP benefits for the current fiscal year.

● Required utility account information or other documentation is not provided within 15 days of a formal request.

Categorical Eligibility applications cannot be denied for over income or missing required information, until the end of the program year, but may be denied for other eligibility issues. 90 Day Curing Period Applicants denied for missing information have a three-month (90-day) curing period to submit the required documents and have their application reopened). LAAs are required to conduct outreach to these applicants during the curing period and must track all outreach efforts. Applicants who are denied will receive written notification explaining: ● The reason(s) for denial. ● Their right to request a fair hearing to appeal the decision, in accordance with Chapter 5 Administrative Hearings.

Updated May 2025

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Page 38

Official source

Modify Applications- Once an application is certified or denied, no changes may be made without supervisor approval.

4.2 Application Denials Denial Criteria- Applications may be denied for the following reasons: ● The applicant does not meet OHEP eligibility criteria.

● The applicant fails to complete the application process within 15 days of the issuance of a Request for Additional Information (RAI) form. An application is considered complete when all required fields are filled out and requested documentation is submitted.

● The applicant household has already received OHEP benefits for the current fiscal year.

● Required utility account information or other documentation is not provided within 15 days of a formal request.

Categorical Eligibility applications cannot be denied for over income or missing required information, until the end of the program year, but may be denied for other eligibility issues. 90 Day Curing Period Applicants denied for missing information have a three-month (90-day) curing period to submit the required documents and have their application reopened). LAAs are required to conduct outreach to these applicants during the curing period and must track all outreach efforts. Applicants who are denied will receive written notification explaining: ● The reason(s) for denial. ● Their right to request a fair hearing to appeal the decision, in accordance with Chapter 5 Administrative Hearings.

Updated May 2025