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Important: The person certifying the application must be different from the individual who conducted intake or entered the application data. 4.1.2 Certification Procedures All applications must be certified using: ● The OHEP Data Management System ● The Enterprise Content Management (ECM) System

LAA’s should follow these steps to certify applications: Processing applications from oldest to newest. ● Review Application- The certifier reviews the application and all supporting documents for completeness and accuracy in both the OHEP Data Management System and ECM. a. If incomplete, the certifier emails the caseworker, logs the notification date on the tracking sheet, and waits for necessary updates or applicant follow-up. b. If complete, proceed with certification in the OHEP Data Management System and update the tracking sheet accordingly.

Certify or Deny the Application: ○ If approved: The benefit amount is recorded in the OHEP Data Management System Notes section along with the certifier’s signature narration.

○ If denied: Select the denial reason from the drop-down list, document the reason in the Notes section, and add the certifier’s signature narration.

Resolve Eligibility Conflicts- If the computer-generated eligibility decision conflicts with the certifier’s assessment, reset the program certification and consult with a supervisor or local OHEP director to resolve the discrepancy.

Updated May 2025