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4.2.1 Denial Procedures 1. LAA’s should review the application for completeness.

2. If incomplete, verify whether an RAI form has been issued

3. Process denials through the OHEP Data Management System’s certification function.

○ Deny based on established criteria Basis for Denial.

○ The system will automatically deny applications:

■ Over income for non-CE applicants (when income is entered in the household table).

■ Heat is included in rent for subsidized housing (for MEAP benefits only).

4. If ineligible for other reasons, LAA’s should select the appropriate denial reason within the system.

5. Use the Supervisor Deny function when necessary.

6. The certifying worker must sign and date the application in the notes section.

4.2.2 Monitoring Pending Applications and Auto-Denials The OHEP Data Management System automatically denies applications 25 days after an RAI form is issued from the system if required documentation has not been received.

Important details: ● The system will switch the application status from Pending to Denied and automatically generate a Denial Notice.

Updated May 2025