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4.1.2 Certification Procedures 4.2 Application Denials 4.2.1 Denial Procedures 4.2.2 Monitoring Pending Applications and Auto-Denials 4.3 Notifying Customer of Application Denial 4.3.1 Timeliness of Denial Notifications 4.4 Reapplication 4.4.1 Incomplete Information Exception: Chapter 5: Administrative Hearing Rights, Overpayments, IPV’s and Suspected Fraud 5.0 LAA’s Role in Administrative Hearing Process 5.0.1 Administrative Hearing 5.2 Overpayment and Recoupment Procedures 5.3 Notification of Overpayment 5.4 Intentional Program Violation (IPV) Procedures 5.4.1 Administrative Disqualification Hearings (IPVs) 5.5 Questionable Income and Fraud Investigations 5.6 Energy Supplier/Vendor Fraud 5.7 LAA Employee Irregularities or Fraud Chapter 6: Categorical Eligibility Policy for OHEP Programs 6.0 Categorical Eligibility 6.1 Benefit Levels 6.2 CE Application Processing Chapter 7: Critical Medical Needs Program Chapter 8: OHEP Crisis Assistance Policy 8.0 Energy Crisis Period 8.1 Local Administering Agency (LAA) Requirements 8.2 Energy Crisis Application Policy 8.3 Crisis Application Procedures 8.4 Existing Applications Requesting Crisis Assistance Chapter 9: Outreach Requirements and Activities 9.0 Federal Outreach Requirements 9.1 Local Agency Outreach Plans and Supplemental Funding 9.2 State OHEP Outreach Support 9.3 Local Outreach Responsibilities 9.3.1 Outreach Activity Log 9.4 OHEP Advisory Board 9.5 National Outreach Coordination Chapter 10: OHEP’s Administrative Funds Policy 10. 0 Competitive Procurement Process

Updated May 2025