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Table of Contents Chapter 1: Program Overview 1.1 Program Background and Overview 1.1.1 Maryland Energy Assistance Program (MEAP) 1.1.2 Electric Universal Service Program (EUSP) 1.1.3 Arrearage Retirement Assistance Programs 1.1.4 Critical Medical Needs Program (CMNP) 1.1.5 Utility Service Protection Plan (USPP) 1.2 Energy Efficiency Programs 1.3 Coordination with Other Programs 1.4 Public Participation 1.5 Eligibility 1.6 Benefit Levels 1.7 Crisis Assistance 1.8 Outreach 1.9 Application Process 1.10 Denial Process 1.11 Review and Hearing Process 1.12 Payments Chapter 2: OHEP Eligibility Policy 2.0 General Eligibility Criteria for MEAP and EUSP 2.1 General Eligibility Criteria for Arrearage Assistance 2.1.2 Point in Time (PIT) Application and Waiver Policy 2.2 General Eligibility Criteria for USPP Chapter 3: Applying for Energy Assistance 3.0 Applying for Energy Assistance Benefits 3.1 Applying for Energy Assistance Benefits 3.2 OHEP Protections for Domestic Violence Victims 3.3 Application Processing 3.4 Application Requirement 3.5 Supplier (Utility) Information 3.6 Customers Establishing New Service 3.7 55-Day Holds 3.8 Referrals to Other Energy Assistance Resources 3.9 Referral for Energy Efficiency Programs, Furnace Repair and Replacement Chapter 4: Application Certification and Denials 4.0 Application Certification Process 4.1 Certification Requirements

Updated May 2025