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State OHEP is responsible for software and hardware training. Training requests should be directed to the State OHEP Office. H. Technical Support Technical support is provided by State OHEP and DHS’s Office of Technical Services for Human Services (OTHS). ● Call the DHS System Support Desk at 410-767-7002 for assistance.

● Do not contact contractors without approval from the State OHEP Office.

13.3 System Maintenance and Problem Reporting 13.3.1 Daily Maintenance LAAs must maintain computer equipment cleanliness and physical security. Hardware issues should be reported to the DHS System Support Desk. 13.3.2 Software Issues Immediately report software issues to the OHEP Office with: ● Description of the issue

● Actions taken before the problem

● Impact on other workstations

● Any error messages displayed

13.3.3 Hardware Issues Report hardware problems to the System Support Desk with a detailed description. Record the work order number for follow-up.

Updated May 2025