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8.3 Selection of Files LHC will select a sample of client files. The number of the sample will be based upon the Minimum File Sample chart below. Number of Clients Served Minimum File Sample 100 or fewer 5 files plus 1 for each 10 clients over 50 101-1000 10 files plus 1 for each 50 clients or part of 50 over 100 1001-2500 20 files plus 1 for each 250 clients or part of 150 over 1000 Over 2500 25 files plus 1 for each 400 clients or part of 200 over 2,500

8.4 Performance Indicators On-site reviews are intended to provide a measure for key aspects of administrative and fiscal operations. Performance indicators (or ratings) are assigned to each category and are used to determine and monitor Subgrantee compliance with LHC LIHEAP requirements. The performance indicators are as follows:  Exceeds Standards (85-100)  Meets Standards (70-84)  Below Standards (55-69)  Unsatisfactory (54 and Below) The on-site review consists of five categories and each category is assigned a percentage of the score. Categories include:  Service Delivery  Client Eligibility and Benefit Determination  Administrative Operations  Management Policies and Procedures  Fiscal Standards Upon completion of the monitoring visit, LHC will notify the Subgrantee in writing of its findings and corrective actions. Should any additional training be required, LHC will work closely with the Subgrantee to coordinate the training for those program areas or any particular employees that may require special attention. 8.5 Non-Compliance with Requirements Any non-compliance with a written Federal, State, or contractual regulation or statute may constitute a finding. All observations, recommendations, and/or