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Louisiana LIHEAP Service Delivery Guide 72 | P a g e

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 Reimbursement invoices and supporting documentation;  Subgrantee General Ledger;  Compliance with Minimum Wage laws;  A review of a random sample of applicant files to verify the collection of required support documentation from eligible applicants, including income, vulnerability of the client for the cost of the energy bill, confirmation of residence at the service address indicated on the bill, copies of Social Security Cards or other government documents that contain social security numbers for each member of the household being served;  Written policies and procedures to detect, minimize, and eliminate waste, fraud, and abuse;  Written policies that prohibit discrimination in both service delivery and Subgrantee employees;  Compliance with the Americans with Disability Act (ADA) regulations for both applicant and staff;  Client Confidentiality Policy;  Record Retention Policy; and  Subgrantee’s policy for resolving internal grievances and appeals by both applicants and employees. LHC shall continue to conduct on-going desk monitoring of Subgrantee reports, including: Request for Payments, Budget Tracking and LIHEAP Statistical Report. LHC shall monitor the rate of funding expenditures by Subgrantees to ensure funds are delivered as benefits to eligible applicants in a timely and efficient manner.

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Page 72

Official source

Louisiana LIHEAP Service Delivery Guide 72 | P a g e

A p r i l 1 , 2 0 2 6

 Reimbursement invoices and supporting documentation;  Subgrantee General Ledger;  Compliance with Minimum Wage laws;  A review of a random sample of applicant files to verify the collection of required support documentation from eligible applicants, including income, vulnerability of the client for the cost of the energy bill, confirmation of residence at the service address indicated on the bill, copies of Social Security Cards or other government documents that contain social security numbers for each member of the household being served;  Written policies and procedures to detect, minimize, and eliminate waste, fraud, and abuse;  Written policies that prohibit discrimination in both service delivery and Subgrantee employees;  Compliance with the Americans with Disability Act (ADA) regulations for both applicant and staff;  Client Confidentiality Policy;  Record Retention Policy; and  Subgrantee’s policy for resolving internal grievances and appeals by both applicants and employees. LHC shall continue to conduct on-going desk monitoring of Subgrantee reports, including: Request for Payments, Budget Tracking and LIHEAP Statistical Report. LHC shall monitor the rate of funding expenditures by Subgrantees to ensure funds are delivered as benefits to eligible applicants in a timely and efficient manner.