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Louisiana LIHEAP Service Delivery Guide 71 | P a g e

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CHAPTER 8: SUBGRANTEE COMPLIANCE MONITORING

8.1 Grantee Requirements LHC, as the State Grantee, conducts annual on-site compliance monitoring visits to Subgrantees and periodic desk monitoring. LHC will notify the Subgrantee in writing and coordinate the on-site visit or desk monitoring with the Subgrantee. The purpose of the visit is:  To assure compliance with federal, state, and local regulations  To verify the files are maintained properly and contain required documentation for the applicants;  To determine all expenditures are reasonable, allocable, allowable, and traceable;  To perform client file testing/sampling for eligibility and benefit determination;  To establish if there is a need for program training and/or technical assistance;  To verify the Subgrantee is servicing all priority groups;  To confirm the Subgrantee has fully expended the allocated funds for the program year in a timely manner;  To ensure the Subgrantee has met the annual audit requirements, and submitted a copy of the audit to LHC in a timely manner. 8.2 Subgrantee Items to be reviewed LHC will review Subgrantee policies regarding their adherence to federally- mandated and State-mandated policies relative to the administration of the benefit process, which includes, but is not limited to:  Outreach to priority populations;  The written guidelines regarding how the Subgrantee handles applicants from first inquiry to the completion of the application process;  Compliance with the Crisis Application timelines;  A review of client education material that is made available and distributed to applicants;  The documentation of training on the LIHEAP application process for employees;