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Louisiana LIHEAP Service Delivery Guide 24 | P a g e
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Notice of publication along with a copy of newspaper advertisements Copies of flyers, leaflets, and posters along with a listing of where and when they were distributed or posted Dated meeting agenda which reflects outreach presentation Copies of radio and television notices along with announcement dates Copies of social media notices (Face Book, Twitter, Instagram, etc.) along with dates they were posted
Monitors will examine outreach materials to ensure that materials meet the minimum informational requirements. Monitors will also evaluate the effectiveness of outreach by assessing the number of targeted households served and determining whether those households are geographically distributed throughout the Subgrantee’s service area.
3.3 The Application Process The Subgrantee must ensure that all persons are given the opportunity to apply for LIHEAP services, and the eligibility determination process remain fair, equitable, and non-discriminatory. A. Intake Procedures 1. The Subgrantee must devise and plan to distribute service funds throughout the entire service delivery area. This process ensures a fair distribution of funds based on the percentage of eligible population in each geographic location. Subgrantee must be able to provide some type of weekly presence in each parish it serves. 2. Applicants for LIHEAP services shall be taken on an as-received basis, utilizing all application pathways, until all service funds are exhausted. This applies to all LIHEAP funds. a. Applications Subgrantees must incorporate telephone calls, walk-ins, mail-ins and online applications to apply. Subgrantees should maintain a chronological log of all applicants, including the applicant’s name, contact method, date and time, and the time and date of the application. Subgrantee must ensure their policies and procedures clearly state how they will assist all clients in a fair and consistent manner while allowing for crisis to be addressed within federal