Page 25

Louisiana LIHEAP Service Delivery Guide 25 | P a g e

A p r i l 1 , 2 0 2 6

timelines (See Section 5.1.D). LHC will review this policy during annual monitoring visits. b. Waiting Lists Subgrantees are permitted to create a waiting list when all service funds have been exhausted, provided the list is generated based on the procedures above. When additional funds become available during the program year, applications must be processed from the waiting list first. Waiting lists are valid for the current program year and shall be discontinued at the end of each program year. Applicants placed on a waiting list for LIHEAP services should be informed the list is temporary based on available funds and there is no guarantee they will be given an appointment to complete an application. 3. Intake procedures must allow for special considerations for LIHEAP priority groups (i.e. elderly and/or disabled). Applications for the elderly (60 and above), and those with disabilities, must be given special consideration at least weekly in the form of a specific time and/or day to apply.

4. The Subgrantee shall develop a fair and consistent means by which home- bound applicants may be provided the opportunity to apply for services. Subgrantee shall make provisions for home-bound and infirmed applicants in accordance with Section 2604I (3) (B) of Public Law 97-35 by either traveling to the applicant or may allow a homebound applicant to designate an authorized representative to apply for LIHEAP services on their behalf. A signed statement by the applicant that names the authorized representative is required. The designated person should sign all LIHEAP forms using their name and the applicant’s name (e.g. “Jane Doe for Mark Jones”).

5. The Subgrantee shall make reasonable accommodations based on the age, infirmity or disability of the targeted population placing special emphasis on applicant safety. 6. Subgrantee, representatives or intake workers shall assist the customer in completing the application, if needed. The application must be signed and dated by each applicant and a Subgrantee representative (See Section 2.7.C). B. Non-discrimination The Louisiana Low-Income Home Energy Assistance program prohibits discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, political affiliations, national origin, disability or age in programs and activities. For all regulations, please refer to the LIHEAP Subgrantee Agreement.