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Division/Section Family Support Chapter No./Name 4 – Economic Stability (ES) Part No./Name C – Case Processing Section No./Name C-1300-FITAP-SNAP Cooperation Document No./Name C-1310-SNAP Cooperation Requirements Effective Date January 1, 2023

4 of 5  OFFER ASSISTANCE TO THE CLIENT TO OBTAIN THE NEEDED INFORMATION OR TO IDENTIFY AND SECURE ALTERNATE INFORMATION WHEN THE INFORMATION ORIGINALLY REQUESTED CANNOT BE OBTAINED.

C-1311-SNAP - PR APPLICATIONS

IF THE APPLICANT FAILS TO KEEP HIS SCHEDULED APPLICATION APPOINTMENT, ENTER THE REJECTION CODE FOR FAILURE TO KEEP AN APPOINTMENT USING DISPOSITION REASON 07 AND REJECTION CODE 04 AND DISPOSITION THE CASE ON THE DAY OF THE MISSED INTERVIEW APPOINTMENT. THE NOTICE SUPPRESSION FIELD MUST NOT BE COMPLETED. AN AUTOMATED NOTICE OF MISSED INTERVIEW WILL BE SENT TO THE APPLICANT THE FOLLOWING WORKDAY TO NOTIFY THE APPLICANT THAT THEIR SCHEDULED INTERVIEW APPOINTMENT WAS MISSED AND IT IS THEIR RESPONSIBILITY TO CONTACT THE AGENCY TO SCHEDULE ANOTHER APPOINTMENT TO BE INTERVIEWED. IF THE APPLICANT CONTACTS THE AGENCY DURING THE 30 DAY APPLICATION PERIOD, A SECOND INTERVIEW MUST BE SCHEDULED USING AN OFS 18C. THIS INCLUDES A REQUEST THROUGH THE CUSTOMER SERVICE CENTER ON THE 30TH DAY AFTER THE PARISH OFFICE IS CLOSED. IF NO FURTHER ACTION IS TAKEN, LAMI WILL AUTOMATICALLY REJECT THE CASE ON THE 30th DAY FOLLOWING THE APPLICATION DATE (OR THE FOLLOWING WORKDAY IF THE 30th DAY FALLS ON A WEEKEND OR HOLIDAY) AND CHANGE THE CASE STATUS TO CLOSED.

IF THE APPLICANT FAILS TO RESPOND TO THE REQUEST FOR THE INFORMATION OR VERIFICATION BY THE DUE DATE NOTED ON THE FORM OFS 18C AND DOES NOT REQUEST ADDITIONAL TIME IN WHICH TO FURNISH THE INFORMATION, DENY THE APPLICATION ON THE DAY FOLLOWING THE DUE DATE FOR RECEIPT OF THE INFORMATION.

IF THE CLIENT MISSES THE SCHEDULED APPOINTMENT, OR IF THE APPLICANT FAILS TO PROVIDE ALL INFORMATION NEEDED TO COMPLETE THE APPLICATION BY THE 30th DAY FROM THE ORIGINAL DATE, THE CLIENT MAY REAPPLY WITHIN 30 DAYS AFTER THE DATE OF DENIAL WITHOUT COMPLETING ANOTHER APPLICATION. SEE C-630-SNAP, SECTION C-638-SNAP, FOR FURTHER INFORMATION ON REUSE OF THE APPLICATION.

C-1312-SNAP - PR REDETERMINATIONS

CLOSE THE CASE ON THE LAST WORKDAY OF THE LAST MONTH OF CERTIFICATION IF:

 THE CLIENT FAILS TO KEEP A REDETERMINATION APPOINTMENT WITHOUT GOOD CAUSE AFTER SUBMITTING A TIMELY REAPPLICATION, OR

 THE CLIENT FAILS TO PROVIDE REQUIRED VERIFICATION.