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Division/Section Family Support Chapter No./Name 4 – Economic Stability (ES) Part No./Name C – Case Processing Section No./Name C-1300-FITAP-SNAP Cooperation Document No./Name C-1310-SNAP Cooperation Requirements Effective Date January 1, 2023

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Upon receipt of the QC 9FTC, the worker must contact the household by telephone within 5 days and advise the household they must cooperate with QC. If the household cannot be reached by telephone, send a Client Contact Letter (OFS 18C), advising the household to contact the local office within 10 days to discuss cooperating with the QC review process.

 If the worker speaks to the client or a responsible household member and informs the household of the requirement to cooperate with QC, the worker must complete the “TO BE COMPLETED BY THE PARISH OFFICE” section of the QC 9FTC originally sent by QC. The worker must return the form to the QC reviewer the same day contact is made with the household.

 If the household fails to respond to the OFS 18C request for contact to discuss cooperating with the QC review process, no action is needed. The client’s failure to respond will continue to be considered a failure to cooperate with QC and will not result in case closure.

Quality Control (QC) notifies the local office that a household has refused to cooperate with the QC review process by sending the Quality Control Refusal to Cooperate Notification (QC 9RTC).

*** The worker must * take the following actions within two workdays of receiving the QC 9RTC:

 Send an advance notice of adverse action informing the household their case will be closed unless they cooperate with QC,  Complete the “TO BE COMPLETED BY THE PARISH OFFICE” section of the QC 9RTC originally sent by QC and return to the QC reviewer the same day the case action is completed,  Scan a copy of the completed QC 9RTC to OnBase. **  Contact the QC reviewer immediately or before the expiration of the advance notice of adverse action, if during the advance notice of adverse action period, the household indicates willingness to cooperate. If the expiration of the advance notice of adverse action period falls on a weekend or holiday, treat the following workday as the expiration day.

The worker must enter a case note documenting all activities.

Households who refuse to cooperate with QC will be disqualified, resulting in case closure. If QC indicates that the household refused to cooperate and the case is closed for refusal to cooperate with QC, the household may reapply but eligibility cannot be re-established until the member cooperates with the QC reviewer unless the time frame allowed for completion of the QC review has passed.

The time frame allowed for completion of a State QC review is 125 days from the end of the Federal Fiscal Year, which ends on September 30. The time frame allowed for completion of a Federal QC review is 9 months from the end of the Federal Fiscal Year.