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Division/Section Family Support Chapter No./Name 4 – Economic Stability (ES) Part No./Name C – Case Processing Section No./Name C-1300-FITAP-SNAP Cooperation Document No./Name C-1310-SNAP Cooperation Requirements Effective Date January 1, 2023
1 of 5 I. STATEMENT OF POLICY
THE CLIENT MUST COOPERATE IN THE PROCESS OF DETERMINING ELIGIBILITY BY COMPLETING AN APPLICATION, BEING INTERVIEWED if required, AND PROVIDING REQUIRED INFORMATION.
DO NOT ASK THE CLIENT TO PROVIDE INFORMATION WHICH IS CLEARLY IMPOSSIBLE TO SECURE, SUCH AS CHECK STUBS FOR A CLIENT WHO IS PAID IN CASH OR THE ADDRESS OF A PERSON THE CLIENT CANNOT LOCATE.
IF THE WORKER HAS FULFILLED HIS RESPONSIBILITIES, BUT THE CLIENT FAILS TO PROVIDE INFORMATION HE AGREED TO PROVIDE WHICH IS NECESSARY TO COMPLETE THE ELIGIBILITY DETERMINATION PROCESS, TAKE ACTION TO DENY THE APPLICATION OR CLOSE THE CASE USING ADVERSE ACTION PROCEDURE.
C-1311-SNAP - PO APPLICATIONS
TIMELY SCHEDULE AN APPLICATION APPOINTMENT.
C-1312-SNAP - PO REDETERMINATIONS
IF THE HOUSEHOLD FAILS TO SUBMIT A TIMELY REAPPLICATION, CLOSE THE CASE ON THE DAY AFTER THE TIMELY REAPPLICATION DUE DATE.
C-1313-SNAP - PO OTHER ELIGIBILITY REVIEWS
THE HOUSEHOLD MUST COOPERATE IN ANY SUBSEQUENT REVIEW OF ITS ELIGIBILITY, INCLUDING REVIEWS GENERATED BY:
REPORTED CHANGES, or
as part of a Quality Control (QC) or Federal Quality Control (QC) review.
If QC reports a change in income discovered during the QC review, action should only be taken if the change results in a benefit increase or the income exceeds the gross income limit. Action is not taken if the change would result in decreased benefits. The information is not considered verified upon receipt since additional information would be required.
Clients who fail to cooperate with QC will be referred to the local office in order for the local office to assist in getting the client to cooperate. QC notifies the local office that a client has failed to cooperate with the QC review process by sending the Quality Control Failure to Cooperate Notification (QC 9FTC). The QC 9FTC informs the local office that QC’s attempts to contact/locate the household were unsuccessful and requests assistance in contacting/locating the client.