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MS 4030* NATIONAL ACCURACY CLEARINGHOUSE (NAC)- MATCH TASK FLOWS (3)

When this system entry is made this sends a call to share valid updates to NAC.

2. Invalid Match Found

a. When match is determined as invalid, worker must select either, “Incorrect Individual Information”, “System Error”, “Potential Identity Theft”, or “Other.” When system entry is made the response will be sent to NAC to share updates.

b. “Incorrect Individual Information” is selected when inaccurate information about the individual was provided to the NAC for matching.

c. “System Error” is selected when a system issue caused an invalid match to be created.

d. “Potential Identity Theft” is selected when the agency has reasonable doubt the social security number and/or date of birth being used by an individual belong to that individual.

e. Worker will select “Other” when the agency considers the match to be invalid (a false match) for a reason other than the choices provided.

Note: Comments are only required when using “Other” as the invalid match reason.

3. Match Not Found

When no match details are displayed on the NAC screen the worker can proceed with the SNAP application flow.

E. Manual NAC Calls

Staff may be required to manually send an initiating call to NAC if the following conditions are met (System will only allow for one manual initiating NAC call per day):

1. There are no pending or open matches;

2. There are only completed or closed matches;

3. Only during entry of application, recertification, reactivation, or member add action; and

4. There was no prior initiating call made on the same date or previous initiating call is in a failed status.