Page 79

MS 0380

(2) corrective action taken to prevent future occurrences. Once completed by the FSSV, the form is then submitted to the PAPS for review. Once reviewed and determined complete, the FSSV scans the form into ECF. Note: The FSSV and PAPS should ensure that the findings are shared with all staff in an effort to prevent the same type of error in the future.

8. If an over- or under-issuance is identified on the QC-343, the PAPS should email the PAFS-343.1 to the Division of Family Support, Integrity and Analysis Section upon completion to advise what determination was made and what actions were taken.

B. If the case was cited as correct, review form QC-343 for "Related Observations", which may identify changes that occurred that were not reported to the agency, resulting in a change in benefit allotment. Take appropriate case action within 20 calendar days from the date on form QC- 343.

Note: Form PAFS-343.1 must be completed for related observations on all SNAP reviews. If a response to a related observation is required for Medicaid, CCAP, KTAP, KC, or KWP review, it will be noted on form QC-343. Otherwise, responses are not required for related observations.

C. If form QC-343 indicates the recipient "refused" to cooperate with QC, take action to impose the disqualification. Refer to Volume I, MS 0390, to determine the appropriate action to take for each program.

D. If, as a result of the investigation, it is clearly established that the findings reported on form QC-343 are erroneous as of the review date, take the following actions to dispute the QC decision:

Note: An exception may not be filed for a review determined to be correct that only notes a related observation; however, a follow-up with QC may be sent for clarification. An exception may only be filed for a CAPER review with an incorrect case decision or for a Positive Error Rate (PER) finding that exceeds the current fiscal year allotment threshold amount.

1. Within 15 calendar days from the date on form QC-343, the FSSV provides the PAPS with the following information to take exception to the QC error as cited:

a. Case Name; b. Case Number; c. Region; d. County; e. Review Number; f. Review Month; and