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MS 0380

[1] Volume 1 – General Administration MS 0380 – R. 6/1/26 – OMTL - 697 Local Action on Quality Control (QC) Findings

[To ensure that the Office of Program Performance and local office staff meet time standards for responding to Quality Control (QC) reviews, after each case review, form QC-343, Review Finding Notification, is emailed to the regional Public Assistance Program Specialist (PAPS) or Service-Region Administrator Associate (SRAA), and Central Office staff. The notification will either request that corrections be completed or notify staff that no errors were found.

Note: It is the responsibility of the regional PAPS to forward to the appropriate Field Services Supervisor (FSSV) and to complete and track the timeliness of form PAFS 343.1, Response to Quality Control Errors, when required. Form PAFS 343.1 is only required for SNAP errors and related observations.

The following procedures apply to all Supplemental Nutrition Assistance Program (SNAP), Kentucky Transitional Assistance Program (KTAP), Kentucky Works Program (KWP), Medicaid, and Kinship Care (KC) reviews.

Immediately upon receipt of the form QC-343, review the case record in relation to the findings reported on form QC-343 and take the following action:

A. If the case is cited in error:

1. If the reported case findings are correct, take action to correct the case within 10 calendar days from the date on form QC-343.

2. If necessary, schedule an interview with the recipient.

3. If the recipient disputes the information as reported on form QC-343, additional collateral contacts may be necessary to substantiate or refute the QC findings.

4. If an under-issuance was identified on form QC-343, review and issue a supplement or restoration, if appropriate.

5. If an over-issuance was identified on form QC-343, review and determine whether a potential claim exists. If so, submit a claim referral via the Benefit Recovery Module within 20 calendar days from the date on form QC-343.

6. Scan form QC-343 into the Electronic Case File (ECF).

7. Within 20 calendar days from the date on form QC-343 and after corrections have been made to the case, the FSSV completes form PAFS- 343.1. This form identifies the error, what caused it, and details the