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MS 0360

[2] Example: The household applied for SNAP benefits on 5/2/2022 via Call Services. A Request for Information (RFI) was issued on the same date, requesting verification of household composition. On 5/5/2022, the household returns a written statement completed by the head of household to verify household composition. This verification is deemed insufficient by the worker, as completed by a member of the SNAP household. The worker issues a new RFI to return verification of household composition but does not specify why the returned verification was insufficient. The household does not return additional verification, and the application is denied. CAPER errors exist as the worker failed to follow the second RFI procedure, and notices generated to the household were unclear.

B. Findings on individual cases are reported on form QC-343 by the QC analyst and sent for review and corrective action. When, during the review, the QC analyst discovers a change that occurred after the sample month, that information is transmitted to the county to which the review or error is attributed.]

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Page 77

Official source

MS 0360

[2] Example: The household applied for SNAP benefits on 5/2/2022 via Call Services. A Request for Information (RFI) was issued on the same date, requesting verification of household composition. On 5/5/2022, the household returns a written statement completed by the head of household to verify household composition. This verification is deemed insufficient by the worker, as completed by a member of the SNAP household. The worker issues a new RFI to return verification of household composition but does not specify why the returned verification was insufficient. The household does not return additional verification, and the application is denied. CAPER errors exist as the worker failed to follow the second RFI procedure, and notices generated to the household were unclear.

B. Findings on individual cases are reported on form QC-343 by the QC analyst and sent for review and corrective action. When, during the review, the QC analyst discovers a change that occurred after the sample month, that information is transmitted to the county to which the review or error is attributed.]