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MS 0330 (1) Volume 1 – General Administration MS 0330 – R. 7/1/16 – OMTL-504 EBT Inquiry [A. Information concerning the Electronic Benefit Transfer (EBT) account, client, and card information is maintained on the Fidelity Information Systems (FIS) EBT system. To obtain access to the Kentucky FIS Security System, staff must complete a Kentucky User ID Form. E-mail or scan a copy of the signed form to the e-mail address on the bottom of the form. To complete the application, follow these steps: 1. Download the PDF format Kentucky User ID form. 2. Open the PDF format Kentucky User ID Form using Adobe Acrobat Reader. 3. Complete all fields on the form electronically (do not handwrite entries). Once all fields are completed, print the form. 4. Sign the form and obtain any other necessary local signature. 5. Supervisor will email a scanned copy of the signed form to the Commonwealth Security Desk (CSD) at the email address on the bottom of the form. CSD will process your request and you will receive an email from the FIS Security System when the request has been processed. B. To review EBT account information, visit FIS EBT Edge. After selecting the appropriate option, you will be asked to log on. Enter your ‘7-digit HR user ID’ and password. 1. The EBT System is used to: a. Determine if an EBT card has been issued. b. Determine if a personal identification number (PIN) has been selected. c. Determine if there is a discrepancy between demographic data on Worker Portal and the EBT system; and d. Review benefits information in order to assist the client in resolving any problems that could not be handled by the Customer Service Representative (CSR). 2. To view the above information: a. Enter the client’s Social Security Number (SSN). b. Enter the EBT card number. c. Enter the EBT case number; or