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MS 0330 (2) d. Enter the client’s name. For problems signing on to the EBT system, email the Commonwealth Service Desk or contact by phone at 502-564-7576 or toll-free at 800-372 7434. C. In addition to having access to the EBT system for inquiry, staff also has a Benefit inquiry screen on Worker Portal. This screen displays when the “Benefit Management” tab is selected. The information displayed on this screen is: 1. Worker Portal Case and EDG Number; 2. Client/Vendor Name; 3. Benefit Program, Benefit Month, and Benefit Type; 4. Allotted Amount, Issued Amount, Recoupment Amount; 5. Benefit Number 6. EBT Availability Date; and 7. Issuance Status D. In addition to having inquiry capability, designated staff at the Central Office level perform the following activities: 1. Debit the EBT account as the result of a claims repayment or returned Kentucky Transitional Assistance Program (KTAP) or Kinship Care (KC) benefits; 2. Add/update client’s EBT account; and 3. Issue an EBT card.]

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Page 72

Official source

MS 0330 (2) d. Enter the client’s name. For problems signing on to the EBT system, email the Commonwealth Service Desk or contact by phone at 502-564-7576 or toll-free at 800-372 7434. C. In addition to having access to the EBT system for inquiry, staff also has a Benefit inquiry screen on Worker Portal. This screen displays when the “Benefit Management” tab is selected. The information displayed on this screen is: 1. Worker Portal Case and EDG Number; 2. Client/Vendor Name; 3. Benefit Program, Benefit Month, and Benefit Type; 4. Allotted Amount, Issued Amount, Recoupment Amount; 5. Benefit Number 6. EBT Availability Date; and 7. Issuance Status D. In addition to having inquiry capability, designated staff at the Central Office level perform the following activities: 1. Debit the EBT account as the result of a claims repayment or returned Kentucky Transitional Assistance Program (KTAP) or Kinship Care (KC) benefits; 2. Add/update client’s EBT account; and 3. Issue an EBT card.]