Page 70

Official source

MS 0320 (1) Volume 1 – General Administration MS 0320 – R. 7/1/16 – OMTL-504 Reconciliation of Issuances The Division of Family Support (DFS) verifies and reconciles all Electronic Benefit Transfer (EBT) issuances. [Retailers have the right to request a debit to a recipient’s EBT account when it is discovered that the EBT transaction did not debit the recipient’s account correctly. When this occurs, Worker Portal will generate a notice to the recipient advising the recipient that the EBT account will be adjusted to pay the retailer for the purchase. If the recipient contacts a worker and requests that the funds not be debited from their account and to request a fair hearing, take the following action: send, by e mail, the recipient’s name, Social Security Number (SSN), EBT account number, amount being debited, and the date the notice was sent to the recipient, to the Nutrition Assistance Branch (NAB).]

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Page 70

Official source

MS 0320 (1) Volume 1 – General Administration MS 0320 – R. 7/1/16 – OMTL-504 Reconciliation of Issuances The Division of Family Support (DFS) verifies and reconciles all Electronic Benefit Transfer (EBT) issuances. [Retailers have the right to request a debit to a recipient’s EBT account when it is discovered that the EBT transaction did not debit the recipient’s account correctly. When this occurs, Worker Portal will generate a notice to the recipient advising the recipient that the EBT account will be adjusted to pay the retailer for the purchase. If the recipient contacts a worker and requests that the funds not be debited from their account and to request a fair hearing, take the following action: send, by e mail, the recipient’s name, Social Security Number (SSN), EBT account number, amount being debited, and the date the notice was sent to the recipient, to the Nutrition Assistance Branch (NAB).]