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MS 0240
[1]
Volume 1 – General Administration MS 0240 – R. 6/1/26– OMTL – 696 Civil Rights Complaints
Any individual who feels they have been discriminated against may file a complaint. Assist the individual in filing a complaint with any or all of the entities listed below. Retaliation against an individual who submits a complaint, assists in the investigation of a complaint, or interferes in the investigation of a complaint is prohibited by law. An employee who is determined to be in violation is subject to disciplinary action, up to and including dismissal.
A. [Use the Fair Hearing process if the individual alleges denial of eligibility because of agency policy.
B. Use the AD-3027, USDA Program Discrimination Complaint Form, if the individual alleges discrimination in the manner in which services are provided or refusal of access to services.
C. If form AD-3027 is submitted to the local office, forward it through the regional chain of command to the Cabinet for Health and Family Services, Office of Human Resource Management (OHRM), Equal Employment Opportunity Commission (EEOC) Compliance Branch at:
EEO/Civil Rights Compliance Branch 275 East Main Street, 5C-D Frankfort, Kentucky 40621 Telephone: (502) 564-7770 EXT. 4107
D. In addition to or in place of filing a complaint with the Cabinet, when discrimination is alleged in the provision of Supplemental Nutrition Assistance Program (SNAP) benefits, the individual may file a complaint with the U. S. Department of Agriculture (USDA) by writing or calling:
USDA, Office of the Assistant Secretary for Civil Rights 1400 Independence Avenue, S.W. STOP 9410 Washington, D.C. 20250-9410 (800) 795-3272 (voice) or (202) 720-6382 (TTD) Fax: (833) 256-1665 or (202) 690-7442 Email: programintake@usda.gov]
The complaint should be filed within 180 days of the alleged discriminatory action. Only the U.S. Secretary of Agriculture can extend the timeframe under special circumstances.
E. [In addition to or in place of filing a complaint with the Cabinet, when discrimination is alleged in the provision of Temporary Assistance for Needy Families (TANF)-funded programs (Kentucky Transitional Assistance Payment (KTAP), Family Assistance Short Term (FAST), Work Incentive Reimbursement (WIN), Relocation Assistance Program (RAP), Kinship Care, Kentucky Works Program (KWP)) or Medicaid, the individual may file a complaint by writing or calling: