Page 56

MS 0230 [2]

approved list of Cabinet employees who are qualified to provide interpreter services. The list can be accessed at:

Office of Human Resource Management Interpretation Resources.

Note: If you work in the same local office with CHFS Approved Cabinet Employees who are qualified to provide interpreter services, you may contact them if they are available to interpret.

4. CHFS Qualified Community-Based Partner Interpreters. If there is a need to contact a qualified non-CHFS interpreter, the following resource can provide interpreter services for a variety of languages, including Spanish. The list can be accessed at: Office of Human Resource Management Interpretation Resources.

C. If the individual wants to use another individual to interpret for them, contact a Cabinet approved interpreter through CHFS LAS Interpreters, LSA/Interpretalk, or Video Relay Calling as needed, and explain to the individual that an approved interpreter is used even though they have another interpreter to ensure all the information, questions, and responses are interpreted correctly and without bias. Staff is encouraged not to allow minor children as interpreters unless all other options are exhausted.]

D. If a form is identified as needing translation into another language, forward the form to the Language Access Section by email. Forms and notices generated by Worker Portal are available in English and other languages.

E. If verification provided by the individual needs to be translated, send the material needing to be translated to the Language Access Section by email. Please include the date the information is needed and, if expedited translation is required due to time constraints, specify that in the request.

F. Document in Worker Portal and on the Online Tracking Information System (OTIS) when interpreter services are needed and used for all programs. Documentation should include:

1. When Special interviews are required;

2. The date services are requested and provided;

3. Which option is used; and

4. The reasons for the service, such as application or recertification interview, interim communications, or translation of forms or other written material.

G. [Make copies of “Know Your Rights” and have them available in the local waiting area. This brochure is available in ten languages and can be found at: Know Your Rights/English. The brochure must be downloaded from the website, with copies made for distribution.]