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MS 1000 (1) Volume 1 – General Administration MS 1000 – R. 7/1/21 – OMTL-580 Categories of Supplemental Nutrition Assistance Program (SNAP) Claims [A claim occurs when a household receives benefits to which it is not eligible or traffics SNAP benefits. Refer to MS 1020 for information on trafficking. There are three main categories of claims for SNAP and one temporary category. A. Agency Error (AE) – occurs when the claim is caused by a worker’s action or failure to take action, which includes: 1. Failure to take prompt action on a client-reported change; 2. Incorrectly computing income and deductions; 3. Failure to take prompt action on a change known to the agency. 4. Incorrect benefit issuance related to system defects or errors. B. Inadvertent Household Error (IHE) – occurs when the claim is caused by a misunderstanding or an unintended error by the client. 1. This includes claims caused by: a. Failure to provide correct or complete information; b. Failure to report a change in circumstances timely; c. Receipt of benefits pending the outcome of a hearing that upholds the agency; d. The agency’s inability to prove fraud in a hearing or court proceeding. e. Suspected Intentional Violation Claims (SIPV) claims in which the head of household is deceased and there are other adult members in the home. 2. If the agency has sufficient evidence to pursue an Intentional Program Violation (IPV) but the application(s) for the claim period cannot be located, pursue the claim as an IHE. C. Intentional Program Violation (IPV) – occurs when it is established by an individual signing form FS-80A, Voluntary Waiver of SNAP Administrative Disqualification Hearing, a hearing officer’s order is issued granting the IPV, an individual signing form FS-111, Deferred Adjudication Disqualification Consent Agreement, or prosecution through court. 1. This includes claims caused by: a. Deliberately made a false or misleading statement. b. Deliberately misrepresented, concealed, or withheld facts.