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MS 0970 (1) Volume 1 – General Administration MS 0970 – R. 7/1/21 – OMTL-580 When a Claim is Overpaid A. [If it becomes known that a household has overpaid a claim by benefit reduction, the individual is refunded the overpaid amount. The household is refunded the Supplemental Nutrition Assistance Program (SNAP) or Kentucky Transitional Assistance Program (KTAP) benefits, even if it is currently ineligible for benefits. B. When a claim is overpaid through cash payments, the Claims Management Section (CMS) will authorize a refund for the overpayment if there are no other appropriate claims for the overpaid balance to be transferred to.]