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6.2 What is Not Counted as Income? ................................................................... 55 6.3 Applicants with Zero Income ........................................................................... 60 Section 7: Crisis Assistance ...................................................................................... 61 7.1 Crisis Assistance Benefit ................................................................................ 61 7.2 Arrearages ...................................................................................................... 64 7.3 Crisis for Limiters, Meters, Payment Arrangements and Prepaid Services ..... 64 7.4 Other Crisis Intervention Strategies ................................................................ 65 Section 8: EAP Benefits .............................................................................................. 66 8.1 Regular Benefits ............................................................................................. 66 8.2 Household Information .................................................................................... 66 8.3 Income Level Determination ........................................................................... 67 8.4 Dwelling .......................................................................................................... 68 8.5 Primary Heating Fuel Source .......................................................................... 69 8.6 Vulnerable Populations ................................................................................... 69 8.7 Electric Utility Payments ................................................................................. 70 8.8 Household Eligibility vs. Benefit Eligibility ....................................................... 71 8.9 Crisis Benefits for Regulated Utilities .............................................................. 73 8.10 Crisis Benefits for Unregulated Utilities ........................................................... 74 8.11 Total Benefit .................................................................................................... 75 8.12 Credit Balance ................................................................................................ 75 8.13 Inoperable Heating Source ............................................................................. 76 Section 9: Emergency Repair and Replacement ...................................................... 77 Section 10: Weatherization ......................................................................................... 83 Section 11: IHCDA Training and Guidance ............................................................... 84 Section 12: Program Operations................................................................................ 85 12.1 Internal Operations and Controls .................................................................... 85 12.2 Quality Assurance Reviews ............................................................................ 86 12.3 Vendor Notification .......................................................................................... 87 12.4 Transmittals .................................................................................................... 87 12.5 Negative Transmittals ..................................................................................... 89 12.6 Corrections, Overpayments, Underpayments, and Refunds ........................... 89 12.7 Benefit Transfers ............................................................................................. 90 12.8 Closed Accounts ............................................................................................. 91 12.9 Final Bills......................................................................................................... 91