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Table of Contents Section 1: Introduction ................................................................................................. 7 1.1 About the Energy Assistance Program (EAP) ................................................... 7 1.2 About the Weatherization Assistance Program ............................................... 10 1.3 EAP Operation ................................................................................................ 11 Section 2: Legislative Protections and Obligations ................................................. 13 2.1 The 16 Assurances .............................................................................................. 13 2.2 Crisis Intervention ........................................................................................... 15 2.3 Moratorium ...................................................................................................... 18 Section 3: EAP Eligibility ............................................................................................ 21 3.1 Who can get EAP benefits? ............................................................................ 21 3.2 Who is Part of the Household? ....................................................................... 21 3.3 Who is Not Part of the Household? ................................................................. 22 3.4 Who is Vulnerable? ......................................................................................... 24 Section 4: EAP Documentation .................................................................................. 26 4.1 EAP Statewide Application.............................................................................. 26 4.2 Photo Identification ......................................................................................... 27 4.3 Indiana Residency .......................................................................................... 27 4.4 Citizenship/Qualified Non-US Citizen .............................................................. 27 4.5 Social Security Number .................................................................................. 28 4.6 Proof of Utility Payments ................................................................................. 28 4.7 Direct Benefit Payment ................................................................................... 30 4.8 Change of Address ......................................................................................... 34 4.9 File Documentation ......................................................................................... 35 Section 5: EAP Application Processing .................................................................... 38 5.1 Application Dates ............................................................................................ 39 5.2 Mail-In Applications ......................................................................................... 40 5.3 LSP Employee or Sub-Contractor Applications ............................................... 40 5.4 Application Packet .......................................................................................... 41 5.5 Applicant Notifications ..................................................................................... 41 5.6 Client Appeals ................................................................................................. 43 5.7 Performance Measures Data Collection ......................................................... 44 Section 6: EAP Income Computations ...................................................................... 45 6.1 What Is Counted as Income? .......................................................................... 45