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12.10 Confidentiality and Security ......................................................................... 92 12.11 Program Integrity ......................................................................................... 93 12.12 Vendor Responsibilities ............................................................................... 95 12.13 Biofuel Vendors ........................................................................................... 96 12.14 Direct Benefit Payments .............................................................................. 99 Section 13: LSP Financial Management .................................................................. 100 13.1 LSP Grant Agreements ................................................................................. 100 13.2 Recording Energy Assistance Benefit Payments .......................................... 100 13.3 LSP Budgets ................................................................................................. 100 13.4 Benefits ......................................................................................................... 103 13.5 Administrative Costs ..................................................................................... 103 13.6 Outreach and Eligibility Determination .......................................................... 103 13.7 Assurance 16 ................................................................................................ 104 13.8 CSBG Funds ................................................................................................. 107 13.9 LSP Online Claims Submission .................................................................... 107 13.10 Closeout .................................................................................................... 108 13.11 Procurement and Inventory ....................................................................... 108 Section 14: Monitoring and Compliance ................................................................. 110 14.1 Monitoring Season ........................................................................................ 110 14.2 Monitoring Process Overview ....................................................................... 110 14.3 Monitoring ..................................................................................................... 111 14.4 LSP Responsibilities ..................................................................................... 112 14.5 Monitoring Report ......................................................................................... 112 14.6 Monitoring Report Response ........................................................................ 114 14.7 LSP Monitoring Appeals Process .................................................................. 114 14.8 Desktop Monitoring Completion .................................................................... 116 14.9 Monitoring Return of Funds Process ............................................................. 117 14.10 Corrective Action Improvement Plans ....................................................... 117